News
GM News - April 2024 New!
April 01, 2024
Group Ticket - 10 New Airlines
Sabre Open Branch
Temporary close AirAsia (FD) and Nok Air (DD) in Flights (Reserve Flight)
GM Online Log-in session timeout
GM Office Relocation
GM News - Update Features Eff. 27 Feb 2024
February 23, 2024
Flights (Reserve Flight) - Open SOTO and Emergency tickets available
My Bookings (Ticket Vendor)
All airlines and GDS available.
Credit card payment in Ticket Vendor
Ticket Vendor show error message
Settings - admin user can set up for sub-user available.
Account Statement is now available
GM News - February 2024 Reminder
February 01, 2024
Email OTP Update!
TG ETD New!
Service Fee 2024 Remind!
Temporary Close SOTO and Emergency Bookings within 7 Days Remind!
Unavailable Airlines in My Bookings Update!
GM News - February 2024
January 26, 2024
TG ETD New!
Email OTP Update!
Temporary Close SOTO and Emergency Bookings within 7 Days Remind!
Available Airlines in My Bookings Update!
Service Fee 2024 Remind!
GM News - Q1 2024 Launch
January 18, 2024
GM Online - New Look! New Features!
GM Policy 2024
Service Fee 2024
Credit Policy 2024
Payment Plan 2024
Reset Password Account - For Security
GM News - Mid November 2023
November 08, 2023
Singapore Airlines (SQ) launches exclusive NDC Fare for GM and GM’s sub-agents!
Thai Smile (WE) not available from 13 November 2023
GM Company Trip
GM News - Group Reservation Fee & Account Statement
August 15, 2023
Group Ticket Policy
Temporary closure of Account Statement Application
GM News - August 2023
August 02, 2023
Group Ticket Policy
Temporary closure of Account Statement Application
GM News - April 2023
April 03, 2023
GM Credit Policy Update!
New Available Airlines Update!
Reserve Flight - LCC,NDC Update!
SOTO Ticket Remind!
About GM Tour Remind!
GM News - February 2023
February 09, 2023
Standard Service - Group Ticket Update!
TG Covid-19 Refund Update!
GM Online Force Reset Password Remind!
SOTO Ticket Remind!
Learn More
GM News - GM Online Force Reset Password
January 27, 2023
GM Online will force reset password who log in to both User Admin and Sub-user. GM will random trigger this change every 1-3 months to increase your account security.
GM News - SOTO Policy Update Jan 2023
January 16, 2023
SOTO Tickets can issue, All GDS, ALL Route, All Channel
* All bookings must be booked with a PCC/OID in Thailand.
GM News - Urgent! TG COVID-19 Refund request within 13 January 2023 before 14.00 hrs BKK time.
January 11, 2023
For tickets issued on 01 January 2020 - 14 October 2021, please follow the steps below to request TG COVID-19 Refund.
E-mail subject: TG COVID-19 Refund Request - Ticket No. [Enter ticket number]
Put ticket number, passenger name, PNR, and routing to email: refund@gmtour.com
Send e-mail request within 13 January 2023 before 14.00 hrs BKK time.
GM News - Head Office Relocation
January 4, 2023
G.M. Tour & Travel Co., Ltd. will change our head office address to:
G.M. Tour & Travel Co., Ltd.
11/1 AIA Sathorn Tower, 14th Floor, Room 1404,
South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
Tax ID 0105531047761 Headquarters
From January 5, 2023 onwards, please issue all documents, receipts, billing notes, and invoices to our new address.
GM News - November 2022
October 31, 2022
• GM Credit Policy 1:10
• SOTO Policy
• New Available Airlines
GM News - Contact Update for GM Insurance Team
October 3, 2022
For travel insurance enquiries, please contact nonair@gmtour.com
GM News - August 2022
August 1, 2022
• SOTO Ticket Policy
• PNR Transfer
• Afterhour Service
• Reserve Flight (Online) vs GM Staff (Offline)
• Match Payment
GM News - Chubb Updates
June 16, 2022
Chubb has revised its overseas travel insurance products. Effective on June 16, 2022
GM News - June 2022
June 1, 2022
• GM Credit Policy
• No Issue Fee via Reserve Flight
• Passport Info
• Payment Form
• Air Asia / LCC After Sales Support
• Match Payment
• Refund Tracking / Download Document
• Group Enquiries
• Error Handling
• Reservation by Staff
GM News - Travel Insurance
April 1, 2022
AIG
International / ต่างประเทศ
CHUBB
International / ต่างประเทศ
Domestic + COVID-19 / ในประเทศ
รวมโควิดDomestic / ในประเทศ
GM News - April 2022
March 31, 2022
• Reserve Flight
• Balance Top-up Notice
• GM Tour x Sabre x Emirates Opt-in Program (NDC)
• GM Services
GM News - Fraudulent Booking Alert – Married Segment
Effective 28 March 2022 until further notice.
March 28, 2022
Airlines have detected various wrongful bookings in the market. GM is tightening our policy to filter out these bookings. Effective from 28 March 2022 until further notice.
GM News - PNR Requirements Updated Effective 15 March 2022
March 11, 2022
Amadeus has updated booking’s (PNR) requirements for ticket issuance.
GM News - WE - Thai Smile special fare
February 11, 2022
• Booking WE - Thai Smile by Reserve Flight.
• Booking WE - Thai Smile by customer's own Office ID.
• How to issue WE-Thai Smile ticket via Ticket Vendor.
GM News - February 2022
January 31, 2022
• GM Online Tips & Tricks
• Fast Contact
• Promotion
• Email Notifications
• PNR Transfer
• Payment
GM News - January 2022
January 13, 2022
• Website Revamp
• New Applications Name
• Credit Term
• Payment
• Setting
• Reserve Flight - New Features
• Agent IBE
• Available Airlines
• Temporary Inactive Airlines
• Plan Payment Term 2022
GM News - Latest Update on Ticket Vendor and Re-issue pricing
December 23, 2021
• Ticket Vendor and Void
• Wholesales Standard Service
GM News - December 2021
November 30, 2021
• Fare Display
• Funds Withdrawal
• Email Template - Group Tickets
• Revision - Bill Payment Form
GM News - November 2021
November 1, 2021
• Wholesale Standard Service
• Unavailable Services
• Bank Update
• Fare Display
• Sales Team Consolidation
GM News - October 2021
September 30, 2021
• Citibank Upgrade
• Billing Update
• GM Terms & Conditions
• Fare Display
• Qantas - New Ticket Policies
GM News - September 2021
August 31, 2021
• Turkish Airlines Passenger Contact Details
• Entry Requirement Links
• GM Policies
• Excess Void Charge
• TG Travel Voucher
• Fare Display
• Qantas - New Ticket Policies
GM News - August 2021
July 28, 2021
• GM Webinar Series - August
• Email Templates
• Telephone
• Payment Reports
• Pricing
• Reservation and Booking
• TG Refunds
GM News - July 2021
June 29, 2021
• TG Travel Voucher
• Phuket Sandbox
• Booking / Fare Display
• Wholesale Standard Service Fee
• Email Templates
• Sabre / Emirates / Other NDCs
Wholesale Standard Service Effective 1 Jun 2021
May 31, 2021
G.M. Tour & Travel thank you you for your trust in our service. We would like to take this opportunity to update our Wholesale Standard Service fee, effective June 1st, 2021 onwards.
GM News - June 2021
May 25, 2021
• GM Today
• Ticket Vendor & Void
• Refund Options
• Update Customer Information
• Communication
• Fare Display - LCCs and NDCs
Email Template for Fast Response!
April 09, 2021
• Ticket Exchange - with fee
• Update Ticket Airlines Schedule Change
• Check Refund Conditions
• Process Refund
• Process Void Ticket
• Check Fare and Conditions with PNR
Refund Options Launched!
March 25, 2021
Refund Options available from 25th of March, 09.00 AM onwards.
For your Refund Options to be effective by April 2021, please choose your Refund Options by 31st of March.
GM New Features Q2/2021
March 19, 2021
• Contact Channels
• Operational Hours
• Credit Card Fee
• Refund Options
• Email Notifications
• Fare Display - LCCs and NDCs